careers.

About US:  Dot.Cy is a global provider of software solutions built on Microsoft Dynamics 365, with offices in Nicosia, Athens, and Dubai. Since 1999, we have empowered more than 200 international clients through their digital transformation. Dot.Cy is a subsidiary of Total Specific Solutions (TSS), a leading provider of tailored software solutions across various sectors, including healthcare, finance, and the public sector. TSS is dedicated to enhancing operational efficiency and streamlining processes through innovative technology.
As part of our HR transformation journey, we are seeking an experienced and strategic HR Consultant to drive operational excellence, workforce development, and employee engagement across our business units.

Your Role:
As HR Consultant, you will act as a strategic partner to our Managing Director (MD) and Management Team (MT), aligning local HR initiatives with TSS’s overarching goals. Reporting directly to the Group Head of HR at TSS, you will own and lead key HR processes across recruitment, onboarding, talent management, compliance, employee relations, and HR reporting in a multi-location environment.

Key Responsibilities:

1. Strategic Recruitment & Workforce Planning:
   • Own and manage the end-to-end recruitment process, from workforce planning and job posting through to onboarding.
   • Co-manage job interviews, support hiring decisions, and provide insights on terms of employment and labor market trends.
   • Develop and promote employer branding across regions.
   • Monitor time-to-hire metrics and proactively drive improvement.
   • Lead workforce planning initiatives, including talent reviews, People Performance Management (PPM) sessions, and succession planning in collaboration with the MT.
2. Performance & Talent Management:
   • Own the implementation and optimization of performance evaluations through TSS’s PPM framework.
   • Drive consistency and fairness in performance evaluations through calibration and coaching sessions.
   • Support employees with career development planning.
   • Collaborate with the TSS Academy to identify and implement learning and development initiatives.
   • Build future leader networks and advise the MT on internal mobility and succession strategies.
3. Onboarding & Offboarding:
   • Full ownership of onboarding by integrating local and TSS -level programs to ensure a consistent, engaging new hire experience.
   • Ensure new hires understand our culture, values, and structure within their first 30 days.
   • Lead the offboarding process, including conducting exit interviews and sharing feedback with stakeholders to improve retention and engagement.
4. Employee Relations & Labor Law:
   • Serve as the go-to expert on HR-related matters including employee relations, absenteeism, underperformance and wellbeing.
   • Ensure compliance with local labor laws (Cyprus, Greece, UAE), including employment contracts, health and safety, and compensation.
   • Regularly review and adapt policies to align with legislation and TSS cultural values.
5. HR Reporting & Insights:
   • Contribute to TSS HR reporting (e.g., churn, illness).
   • Track and analyze HR metrics to provide actionable insights to the MD and MT.
   • Ensure accuracy and relevance of data in all internal reports and systems.

• Bachelor’s and/or Master’s degree in Human Resources, Business Administration, or a related field.
• 5-7 years of progressive HR experience, and you have spent a minimum of 2-3 years in a strategic HR capacity
• Strong knowledge of local employment law (Cyprus required, Greek and UAE labor laws is a plus, while experience in the IT sector is also advantageous.
• An excellent communicator with strong analytical skills and a pragmatic approach.
• Proactive, self-driven, solution-oriented with strong communication and analytical skills.
• Expert conversationalist in both the Greek and English languages.

• A competitive salary based on experience and qualifications, paid over thirteen months.
• Hybrid working arrangement for greater flexibility.
• 20+ days of annual leave, increasing with tenure
• Access to Microsoft Learn and paid certifications for continuous development.
• A full-time position, but 32 working hours is an option.
• The opportunity to develop and shape HR policy in an international setting.

The above job description is not comprehensive or exhaustive, thus we do not expect that candidates will meet every single criterion listed. We will respond to candidates that match the requirements of the position more closely.  

In compliance with GDPR regulations, we will retain your curriculum vitae for recruitment purposes only and will not share your information with third parties without your consent. If you wish to have your CV removed from our records at any time, please email us at dpo@dotcy.com.

1. Knowledge of the software testing processes:
   • Requirements and tasks analysis
   • Test Plan creation as per iteration or project
   • Test cases design and delivery to the client
   • SIT/UAT test cases management
   • Test cases execution for back-end and front-end.
2. Knowledge of the defects lifecycle:
   • Test case - defects relationship,
   • Defects reporting format
   • Defects ownership/statuses and lifecycle during the internal/external testing
3. Understanding of the reporting as per daily/weekly/monthly request.

• Basic software development skills.
• Working experience with QA management solutions (such as Jira, Testlink, GitHub) and standard processes
• Knowledge of Selenium Web Driver or similar automated QA tools.
• Understanding of API calls, Integration processes, background jobs, security roles, unit/department/team access level.
• Understanding  of UI, cross-browser compatibility, general web functions and standards.
• Knowledge of CRM.
• Experience working with ticketing systems and payments.
• Experience working with Property and Bookings Management Systems such as Opera.

• Design test cases and detailed test scripts based on the provided KT sessions and documentation.
•  Create and execute test plans and manage test cases execution on front-end and back-end levels and defects creation in tandem with team.  
• Understand the bug tracking systems and test management tools to track defects, test cases, release notes, requirements, and tasks.
• Work with Team Leaders and the Microsoft Dynamics CRM development team to ensure that client deliverables go through intensive testing and quality assurance.
•  Understand the priority and severity level of the bugs reported and work with product/development teams to fix them.
• Provide detailed reports on daily/weekly/sprint basis or as requested of tests planned, executed, passed, or failed.
• Coordinate with the team to ensure the product delivery is on time and of high quality.
• Work closely with the team and keep them updated on any changes that may affect deliverables.
• Be aware of the project and team's progress at any point in time.
• Perform basic product configuration in the test environment as needed.

Dot.Cy is interested to hire Project Managers based at the company’s headquarters in Nicosia, Cyprus.

Dot.Cy is a Microsoft Gold Partner in Dynamics 365 for Customer Engagement (CRM), Microsoft Country Partner of the Year for 2019, 2020, 2021.  
 
Role Responsibilities:

• Be responsible for the delivery of high quality CRM projects, ensuring they are delivered on time and on budget
• Determine the needs of each project and the required business and technical resources to implement CRM systems based on Microsoft Dynamics 365
• Manage program plan and project plan as well as related activities
• Participate in the resource capacity planning to efficiently allocate resources (internal and/or external from contracted partners)
• Plan and execute the implementation of the project while providing regular progress updates to the client
• Develop and maintain an in-depth knowledge of the client’s organisation, business needs, and challenges of their industry
• Ensure that project communication best practises are followed throughout the system implementation
• Ensure expectations between the client and the company are well set and maintained throughout the life of the project
• Identify potential challenges to the project and communicate with the Implementation Team and the Client in order to alleviate risk to the project, and develop mitigation methods in order to ensure that it is delivered per agreed timescales and cost
• Manage risks and governance for each project work stream and ensure all dependencies are identified, labelled and managed
• Assign responsibilities to relevant resources and track accordingly while identifying and managing any impediments that might surface
• Work with clients and team members to define project-specific deliverables, milestones and success criteria. Facilitates client approval and sign-off of milestone achievement
• Facilitate project status meetings, prepare documentation, manage client expectations and project scope
• Collaborate with sales team to effectively transition new clients into product delivery projects

 
Required Professional and Technical Expertise:

• 2+  years of experience in the area of project management
• 5+ years of experience in IT, Engineering, or related field
• Experience in participating in complex business/integration projects
• Experience in working with business and technical stakeholders
• Ability to work in a team environment, passionate and innovative
• Fluent in the Greek and English language.

Educational Requirements and Professional Qualifications:

• Bachelor’s degree in Computer Science, MIS, Engineering or related fields of study. Other degrees and disciplines will be considered with relevant work experience.
• Project management or applicable technical certifications (PMI, Prince2, CAPM, CSM, MPM or equivalent)
• Track record in delivering IT projects in the fields of CRM and/or ERP or other bespoke applications
• Strong experience in Agile and Waterfall delivery methodologies
• Strong understanding and knowledge of the software development life cycle (SDLC)
• Exceptional stakeholder management skills
• Excellent project planning, budget, scoping, costing and scheduling ability
• Previous consulting experience would be considered an advantage

• Develop robust, scalable, high performing, high-volume production applications.
• Extend Dynamics 365/CRM platform using MS Dynamics SDK and .Net Framework.
• Integrate Dynamics 365 with other systems and applications.
• Perform unit testing, integration testing prior to deploying into production.
• This position will work closely with other application development teams, business analysts, business stakeholders and QA teams.

• University degree in Computer Science, Information Systems or equivalent
• Excellent organizational and communication skills, working in a fast-paced, dynamic environment involving the delivery of complex and large projects in international organizations.
• Candidates with experience in Dynamics 365 will be preferred. However, we are ready to provide training in Dynamics 365 for candidates with strong software engineering skills who are interested in Dynamics 365 development.
• Ability to manage and prioritize numerous tasks/projects simultaneously and work independently as well as operate within a collaborative team setting.
• Keen to learn new technologies.
• Very good command of the English language
• Travel Requirements may apply on a project basis need.

• Remuneration package based on experience.
• Additional benefits based on location.
• For candidates who opt to work from any of our physical locations, we provide the possibility for 2 days per week “work from home” for the post-COVID-19 era.

• Business analysis, design and consulting skills with 3+ years of experience in the field of CRM/ERP/major software packages (preferably in Microsoft Dynamics CRM/Siebel/   SAP/NAV)
• Strong communication and interpersonal skills
• Proven ability to lead projects, drive business analysis and requirements specifications sessions based on industry's best practices
• Proven ability to document and present business analysis requirements and design deliverables
• Ability to organize, prepare and deliver training sessions to business users
• Excellent verbal and written English language skills with an ability to express and understand complicated business and technical issues
• University degree in Computer Science, Information Systems, MIS or equivalent
• Experience in the telecommunications/financial services industries will be considered an additional  advantage